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Shipping Policy
Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.
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How much does shipping cost?
Shipping is free within India. For shipments outside India, refer to the shipping charges below: From To Shipping Charges 1$ To $199.99
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Are there any duties and taxes?
​For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, customs fees, or local taxes. Aza will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
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How do I know my order has been placed?
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.
How do I track my order?
​Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in the process of the date of shipment to the date of your item being in the process of delivery.
When will I receive my order?
​The estimated delivery time for each product is mentioned on the product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.
Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 4-6 days after the date of dispatch.
Can I change my shipping address after my order has been placed?
​If there is an error in the shipping address you specified at the time of checkout, please email us at info@saheliapparels.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Are my items insured?
​Yes, all our products are insured from the time they leave Saheli Apparels to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
Mon - Fri : 10 am - 8 pm
​​Saturday : 10 am - 8 pm
​Sunday : Holiday
Return & Exchange Policy
You must be located in India as this facility is not available to patrons located outside India.
The products must be returned to SAHELI within 10 (ten) days from the date it is delivered to you.
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Please check the list of non-returnable or non-exchangeable products at the end of the policy. SAHELI may update this list from time to time and without any prior intimation to you.
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The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies if any, and another packaging intact sold as a part of the product.
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Any garment sought to be returned or exchanged, should be unworn or unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
Products returned under this policy will be subject to quality testing/inspection.
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If SAHELI accepts the product returned, you will be entitled to receive refunds in the form of store credit (“SAHELI Wallet”) only.
If SAHELI agrees to exchange the product returned, you will receive SAHELI Wallet only, which can then be used for purchasing any other merchandise
Notwithstanding anything contained in this policy, SAHELI reserves a right to reject any request for a return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
SAHELI Wallet shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits, for example, any discounts
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INCORRECT PRODUCTS:
For the purpose of this policy, the term ‘incorrect product’ means the product does not match the description or specification set out in the purchase order or Website with respect to color, size, or material.
Saheli Apparels takes the utmost care to deliver the products as per your order. If the incorrect product is delivered, you must notify us by sending an email at info@saheliapparels.com within 2 days i.e. 48 hours of receiving the product.
availed, shipping or delivery charges waiver, etc. if any
Miscellaneous:
In case of a conflict in any terms of Returns and Exchange Policy, the decision of Saheli Apparels shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground.